You know a conference session is going to be good when literally hundreds of marketers are turned away due to an already packed room. And you know a session is going to be great when the amazing Ann Handley takes the stage and is visibly bummed that she didn’t get the chance to connect with those marketers.
Part of Ann’s magic is her ability to make herself and her content very accessible. She accomplishes this by sharing stories that are personal to her, things she observes in everyday life that inspire her inner marketer. And her session at last week’s Content Marketing World was no exception.
In the interest of not spoiling the story for those of you who haven’t had a chance to see Ann give this new talk, all I’ll say is that it involves her summer-long investment in building a relationship with a certain backyard animal, through all the failed attempts and eventual success at connecting.
One of Ann’s key messages over the past few years has been cautioning marketers to slow down, take their time. But what does that mean? And how can it improve the success of your own efforts?
Slowing Down to Improve Success
The latest 2019 benchmarking report from CMI and MarketingProfs found that only 35% of B2B marketers know whether their content is effective or not. Which leaves many of us asking ourselves what we’re doing wrong, and how we can better capture the attention of our audience.
Instead of focusing on those questions, Ann suggests we focus less on how we can capture their attention and more on how we can build trust with our audience.
She also indicates that there is a good kind of slow, and a bad kind (just like cholesterol). Below is a glimpse into the three opportunities for slow moments she suggests that will help all of us figure out what we’re doing strategically, so we can move faster later.
#1 – Question What You Know About Your Customers
Developing trust with your audience is a slow-game. It’s not something that happens overnight and you won’t always get it right on the first (or even fifth try). For context, here is an example of one of the traps that marketers often fall into when creating content:
“We need a piece of content for _____________.” (IE: to maintain our blog cadence, publish on social x amount of times, etc.)
Instead, we should be taking a step back and saying:
“We know our audiences needs ____________.” (IE: What is something only you can give them? What will they miss if you stop providing it?)
As we’re looking to build trust, it’s important that we defy content norms and focus on peer-to-peer content versus brand-to-target content. And this requires being empathetic to their needs.
#2 – Slow Down the Experience
Some of the best content experiences take place over time and directly involve the audience.
So, while you’re planning your individual content pieces, take a step back and ask yourself:
- How can I build trust and momentum for the content experience over time?
- And what does that look like?
- How can I involve the audience in a meaningful way so they are invested in the outcome?
- How can I create an experience that individuals rally around in a way that makes them more invested in the community?
Pause for a second and critically look at your own marketing. What opportunities do you have to slow down, be thoughtful and involve your audience more effectively?
#3 – Slow Down to Build the Relationship
One of Ann’s content marketing secrets to success is that whenever she writes (anything), she tries to write with a specific person in mind. In a presentation she gave earlier this year, Ann shared her top tips on creating content people want to read.
Even the BEST marketers today end up investing too much time trying to craft the perfect social message, blog post or email for our entire audience. And instead, Ann recommends thinking about that one person is that you want to talk to. What their needs, problems and fears are. And how you can help solve them.
If you want to see this recommendation in action, be sure to subscribe to Ann’s newsletter Total ANNARCHY. Every time this newsletter hits my inbox I’m delighted (how many newsletters can you say that about?) to dig in an read my letter from Ann.
Slow Down, You’re Moving Too Fast
In the infamous words of Simon and Garfunkel (and now Ann Handley), make NOW the time that you start slowing down. Take the time to understand:
- What it is that your customers need
- How to better build trust over time
- Ideas for involving your audience in the content you create
- Ways to create memorable experiences
- How to write content with a specific person in-mind
Looking for more insights from Content Marketing World 2019? Be sure to check out our latest posts featuring other top CMWorld speakers.
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